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DNA Media/Call Volume issues with Headphones

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http://forums.androidcentral.com – Hey I just recently purchased a new Droid DNA (Verizon) The phone speaker works fine however the headphone volume, even when maxed out, is barely hearable I've tried 4 different headphone. Two sets worked one time each, directly after purchase, however issue returned next day. I've tried adjusting the media/alarm/call settings. I've also addjusted the media volume with the headphones in and out. Nothing seems to be working, volume when plugged in is still very low (Android version 4.1.1) Is this a a hardware problem that I can have addressed through verizon Or a software problem tha (HowTos)