Customer Experience Management And Analytics SaaS Company Medallia Raises $35M From Sequoia

view story

http://techcrunch.com – Medallia, an enterprise company that offers customer experience management software, has raised $35 million from Sequoia Capital. Sequoia partner Doug Leone be joining the company’s board of directors. Medallia leverages technology like text analytics, data mining and visualization to help companies track how they are doing with customers on a day-to-day and even minute-by-minute basis. Further, Medallia allows companies to act on that feedback continuously (and track the outcomes). The company measures customer feedback through all channels (web-based, phone, call center, SMS, social, m (IT news)