Cpanel rejecting login information

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http://forums.cpanel.net – Hello, a customer of ours is having a problem with his Cpanel account. When he tries to log in to the english version of Cpanel it will reject his login information. However, when he tries to log in to the Spanish version of Cpanel the login works. I have confirmed he is using the correct login information. The error message is: "Login was invalid" We have had this problem before...customers were reporting that the login information was being rejected but as soon as they click on another language on the login screen it will let them log in. I am able to log in to the e (HowTos)