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Clueless customer support

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http://androidforums.com – In the village where i live, outer suburb of Rochester NY, Verizon and AT&T and TMobile all have towers. Sprint/Cricket do Not, hence signal varies from no coverage to 2 bars from minute to minute. We have both VM and Cricket phones . They work great everywhere in the county, except my house. Cs reps at both companies insisted that i should exchange my new phones for replacements, which are refrubs. WRONG! The nearest sprint/cricket towers are 10-15 miles away in two directions. It is the towers that you need to expand and upgrade, not the phones. The coverage map is not the actual re (General)