caches domain user on local PC

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http://serverfault.com – We have a fully working domain in UK and around the world we have user who use VPN ( checkpoint) to connect to or domain. One of the user in USA has a laptop which he never logged on to before ( it does caches the user login details). Does anyone know how to cache user login information on this laptop. I have tried netdom trust to add this user to the laptop but i was not able to do this. At the moment user is logging in with a local administrator account and then using VPN to log on to our domain but when it comes to accessing files on domain user get access deieded. When user try to log (HowTos)