A bit of irony for your Saturday night— in a recent customer satisfaction survey carried out by a Korean-language news site, Apple stood atop the standings with a 52% satisfaction rating. The Korea-based Samsung fell a bit short of their main competitor, with a 50% satisfaction rating. LG was able to manage a 46% rating.
For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now.
One day after Apple’s big iPhone 5 news day, an accolade for Apple in the tablet category: J.D. Power and Associates has put the brand at the top of its annual tablet customer satisfaction survey. This is the first time that the influential pollster has tracked U.S.
Apple’s iOS 6 doesn’t appear to be doing the company any favors when it comes to user satisfaction, according to a new poll conducted by mobile customer research firm On Device. The survey of just under 16,000 iPhone owners in the U.S. found that compared to iOS 5, those with iOS 6 were slightly less satisfied with their devices.
Yesterday, JD Power released its newest tablet satisfaction study and the Internet went a bit nuts. For the first time, Samsung had edged out perennial favorite Apple in customer satisfaction on tablets.
Microsoft’s Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave Reasearch.