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Airbnb Reorganizes International Team To Focus On Local Activations And Improve Customer Service

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http://techcrunch.com – Peer-to-peer housing marketplace Airbnb has reorganized its international team in an effort to improve its customer support and boost the number of local options available to visitors traveling overseas. With the re-org, the company has shifted some of its regional operations team to work in customer support, while putting more effort on getting others into the field to get local activations. Reaching the community overseas is increasingly important for Airbnb, for which about 75 percent of its bookings have an international component. That includes U.S. guests booking accommodations overseas, (IT news)