Vividwireless deploys RightNow CRM for customer service supportview story

http://www.itwire.com – vividwireless has deployed RightNow's CX customer relationship management system to support the delivery of its customer service across multiple interaction channels including phone, web, email and chat. (IT news)

Telco leaders unite to pan NBN & lobby for ubiquitous wireless 'NBN 3.0'view story

http://www.itwire.com – Executives from seven of Australia's telcos have united to lobby against the NBN, claiming Australia's broadband future is best left to the market, and best served by ubiquitous wireless coverage. (IT news)

VMware foreshadows major strategy shiftview story

http://www.itwire.com – VMware is promising to launch - at its annual customer event VMworld 2010 in San Francisco - a new IT-as-a-service strategy along with what it says will be "a full suite of cloud computing solutions to help businesses move towards a business-centric, services-oriented way of using IT." (IT news)

GCAP 2010 joins forces with EB Games for mini Australian E3view story

http://www.itwire.com – It is turning into a somewhat Annus Horribilis for many in the Australian video game industry, or perhaps it is just the shifting of demand that has caught many unawares.  The Game Developer’s Association of Australia is calling for the submission of abstracts for the annual Game Connect Asia Pacific love in will be run in conjunction with the EB Games vendor show for a mini E3. (IT news)

Skype Connect (Skype for SIP) makes Skype a serious business telcoview story

http://www.itwire.com – Skype has launched Skype Connect 1.0 - previously available in beta as Skype for SIP - a service that enables a business' IP PBX or unified comms systems to make and receive calls via Skype. (IT news)

Google Priority Inbox - auto-sorting the sheep from the goatsview story

http://www.itwire.com – Google’s Gmail service is the email service of choice for millions of people and it’s spam filtering is one of the reasons many like it so much. Google is now applying its search and filter technology to the task of prioritising the most important messages in your inbox with Priority Inbox. (IT news)

Telsyte plans expansion with new appointmentview story

http://www.itwire.com – Australian converged communications research and consulting firm, Telsyte, has appointed a new commercial director who the company says is responsible for managing and growing its market research sales, marketing and strategic partnerships team. (IT news)

Citrix acquires VMLogix, expands OpenCloud platformview story

http://www.itwire.com – Citrix has acquired virtualisation management solutions vendor, VMLogix which it says will further accelerate its OpenCloud strategy, and, at the same time, announced several additions to its OpenCloud platform, including a self-service interface to its XenServer server virtualisation product. (IT news)

TransLogix solution for WA logistic groupview story

http://www.itwire.com – Western Australian logistics company, All Earth Group, has successfully deployed TransLogix’s integrated sapphire transport management software suite across all of its business units. (IT news)

Hitachi new ANZ sales appointmentview story

http://www.itwire.com – Hitachi Australia will look to further build its sales and market share in Australia and New Zealand with the appointment of a new sales executive. (IT news)

Local councils keen to deliver info to smartphonesview story

http://www.itwire.com – Australia's citizens rely heavily on the services and facilities provided by local councils, and on access to information about those services. Councils embraced the Internet long ago. Now a survey suggests that they are gearing up to deliver to smartphones. (IT news)

Telstra's 42Mbps Next G broadband goes liveview story

http://www.itwire.com – Telstra has become the first telco in the world to launch dual carrier HSPA+ services offering downstream speeds up to a theoretical maximum of 42Mbps. (IT news)